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Premier Table linens Terms and Conditions

Please note there Terms and Conditions apply only to sales. For rental terms and conditions, please visit our rental division.

DO YOU ACCEPT PHONE ORDERS?

We have found that phone orders can lead to mistakes and miscommunication, for this reason request that all purchases be made on our website. Our customer service staff will be glad to assist you with any questions and even walk you through the online checkout process. We will accept phone orders but any mistakes made are the sole responsibility of the purchaser. Please carefully review any invoice that will be sent to you for accuracy, as the quantities and products on the invoice is exactly what will be manufactured and shipped. There is a $5.00 service charge for phone orders.

PAYMENT TERMS

Except for higher education institutions and government agencies that we have approved accepting a Purchase Order, all goods must be paid for at the time of purchase. We accept Visa, Master Card, Discover, American Express as well as PayPal and checks. Customers wishing to pay by check or if an invoice is required 1st, select the CHECK option during checkout which will generate an invoice. Include the invoice with check and mail to our corporate office, Premier Table Linens, 7321 N.W. 35th Street, Miami, Florida 33122. Shipments are subject to check clearing our bank before going into production and shipping. At our discretion, we will accept Purchase Orders from schools and government agencies only. Purchase amount must be at least $100 and payments are due net 30 days. Email P.O. to [email protected]. Any questions pertaining to purchasing with P.O. contact our school and government account manager Risy Ricardo at (800) 937-1159 Ext 4.

HOW LONG WILL IT TAKE?

We take great pride in manufacturing and shipping customers orders very quickly. Typically Most non printed linen purchases ship within 1 - 2 business days. Whenever possible, they will ship sooner. Stock items such as table skirting clips and tablecloth clips usually ship within 24 hours (Monday - Friday). During our busy periods or for large purchases, please note that it may take up to 5 business days for a non printed sale to be manufactured and be ready to ship. Expedited shipping purchased are given priority and will generally ship within 1 to 2 business days unless it is a large purchase.

If your purchase is needed for immediate use, we suggest calling our office (800) 937-1159 prior to placing order so we can give you a more accurate delivery date and that we can insure that your required in hand date can be met. We ship from both Florida and New Jersey both UPS and U.S.P.S. We reserve the right to use a different shipping method and or carrier as long as this does not delay your delivery date based on the in hand required date and shipping method selected. Please note that we are not responsible for shipping delays because the shipping method selected will not be a fast enough level to arrive to your destination in time. In General, shipping UPS Ground to any destination on the East Coast and South may take up to 3 business days for transit. UPS Ground to the Midwest, Louisiana and Texas up to 4 days. West Coast, Alaska, Hawaii and Puerto Rico may take 6 days UPS Ground shipping. For custom printed products, please view the individual products for lead time required or directly contact our digital art director Ryan Cunningham (800) 937-1159 Ext # 3 to obtain a delivery date for custom printed tablecloths and all other custom printed products.

DO YOU SHIP INTERNATIONALLY?

Due to many fraud issues, we do not ship to freight forwarding facilities. We ship to all 50 United States, Canada, Australia and the United Kingdom through the U.S. Postal Service and UPS. We will ship to other countries (at our discretion) but only on buyers UPS or FedEx account. We are not responsible for lost or stolen shipments to foreign countries once we have shipped. We reserve the right to cancel any order we believe to be suspicious or potential fraud, and we do prosecute to the full extent of the law and cooperate with authorities in the case of attempted fraud.

HOW MUCH WILL IT COST?

Once all items have been added into the shopping cart, you can get a shipping cost using the shipping calculator box on the checkout page, just enter your state and zip code for real time shipping prices from USPS and UPS. During checkout (before entering any credit card information), the shipping calculator will give shipping cost options for the order. It will give the cost of shipping Ground as well as options for expedited shipping as well.

TIER AND VOLUME PRICING

Premier offers volume purchase tiered discounts on most of our products. Please note the volume discount is only applicable on the same item being ordered in volume. For example a quantity of 50 120 round tablecloths in the same fabric and same color will qualify for a discount and will be discounted on the website in real time. However an order for 50 120 round tablecloths in different colors will not qualify for the 50+ pricing unless prior approval has been obtained from a manager or customer service agent.

BACKORDERS

In the unlikely event that any item is back-ordered, we will email and or call and let you know when that item(s) will be back in stock and available to ship. In such case, we will also advise alternative colors or fabrics available. Customer may then:

  1. Agree to wait for the item(s) to be back in stock.
  2. Decide on alternative color or fabric.
  3. Request a refund on back order item which we will immediately issue. If we do not hear back from a customer we have contacted, or can not contact the customer, we assume and reserve the right to cancel the order and issue a refund.

RETURNS

On any item we sell, we completely stand behind our product and if an error was made on our part or if there is a flaw or defect, we will issue a call tag to have it picked up and immediately send a replacement. As with any return, we must be notified within 3 days of receipt. Returns must be received back in our office within 10 days after we are notified of a return. All returns must be in new, in original condition shipped, unused, and unwashed in order for us to accept the returns.

Otherwise, the following return policies apply. Please keep in mind that we offer customers color and fabric swatch card samples of all fabrics we sell so there should be no reasons to have to make a return. Yet we find that almost all returns are customers who have changed their mind on color or size so we strongly encourage customers 1) to order color swatch card samples 2) to take advantage of our very easy to use tablecloth tutorial and calculator to be sure you are ordering the correct size. Our customer service department will be also glad to answer any tablecloth or skirting size questions you may have. We will do our best with the information you provide us to assist in selecting the size that will be best for your table and needs. However, we are not responsible for any errors and it is the customers responsibility to make the final decision on what size lines and colors to purchase.

Poly Knit table skirts may be returned for exchange, no restocking fee. Customer is responsible for paying the return freight cost.

Table skirt clips and tablecloth clips may be returned for exchange if they do not fit. No restocking fee. Customer will be responsible for the return freight cost as well as the shipping cost for us to ship another size.

Jute (natural) Burlap and Faux Burlap products - There is a 10% restocking fee on standard sizes tablecloth (sizes listed on our website). Custom sizes, fitted tablecloths, chair covers and drapes the restocking fee is 30%. Customer is responsible for all shipping fees to return product(s) to us and if exchanging, shipping fees for us to send exchange. Christmas Tree skirts and chair are non returnable.

All other table skirt and tablecloth fabrics, standard sizes, there is a 50% restocking fee to return for exchange or refund. This is due to the fact that all linens and table skirts (except for the Poly Knit) are usually made to order for the customer. The fabric is in stock but the actual finished products are made to order.

Custom sizes (sizes not listed on our website or listed under custom sizes), orders custom made, there is a 75% restocking fee to return for exchange or refund. This also applies to all serpentine table fitted tablecloths as well.

No returns accepted on any custom printed products once they go into production, fabric by the yard, drapes, sashes and chair covers, placemats and tablecloths in the following fabrics; Kensington, Gabriela, Aztec, Leather-Eze and Spandex products. Also, no return will be accepted on purchases over $300. If placing a large order, again, we strongly urge customers to order a fabric swatch card and or sample tablecloth before placing large order to be sure the color, fabric and size is suitable for your needs. We do not wish to have to charge restocking fees and therefore highly urge consumers to first order a color card or sample tablecloth.

In the few promotions throughout the year where we offer free shipping, customers that received free shipping and are returning items because the wrong product was purchased, the actual shipping cost will be deducted from the return credit issued.

On all returns and exchanges, customers must call or email us prior to returning, within 3 days of delivery for a Return Authorization number (RA) that must be included in the returned package(s) Please call (800) 937-1159 to get a return authorization number.

Returned packages must be received back in our office within 10 days from the time they were delivered to customer. No returns will be accepted without RA # or outside of the time frame window. All returns will be inspected before any credit or refund is issued. Returns are usually processed once a week so please be patient with us. We will notify customer once refund or exchange has been completed.

SHIPPING CARRIER ISSUES

Premier Table Linens Inc. is not responsible for weather related delays or UPS or Postal Service delays. Customer may not request a refund on products due to UPS or Postal Service delay. If customer paid for expedited shipping (UPS Overnight, UPS 2 day or UPS 3 day Select or Express Mail) and the package does not arrive on time, we will file a claim with the carrier and issue customer a shipping refund if and when the claim is granted.

If a package is lost in transit, Premier Table Linens Inc. will immediately send a replacement order to the customer and not make the customer wait the 7 to 10 days it takes the carrier to process this type of claim.

If a package arrives damaged or opened, it is the customer’s responsibility to immediately notify the driver, contact the courier and to notify our office so we can file a claim.

COLOR DYE LOTS AND FINISHED LINEN SIZES

As with any linens, there may be dye lot variations from one bolt of fabric to another and Premier Table Linens, Inc. is not responsible for any color dye lot variation.

Finished linen sizes may vary slightly from the actual size advertised up to 2 inches.

ACCURACY OF PRODUCT INFORMATION

Premier Table Linens, Inc. takes measures to present and describe the products we sell and rent accurately. However, we are not responsible for any errors or misinformation that we may have been provided or information that may be outdated. Premier Table Linens, Inc. makes no warranty, expressed or implied and assumes no legal liability for any inaccurate information contained on this website or any other website owned by Premier Table Linens, Inc.

We are not responsible for any typographical errors. If you notice any errors, it would be greatly appreciated if you bring it to our attention so we may correct immediately.

WAIVER OF LIABILITIES

Premier Table Linens Inc. shall not be liable for any damages related to the use of our websites and or products. The waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer as well as lost profits even if we have been advised in advance of the potential for any such damages.