800 937 1159

Skip to Main Content »

Welcome to Premier Table Linens!

Your shopping cart is empty

Frequently Asked Questions

Ordering Process

Swatch cards
We highly recomend ordering swatch cards if you have a color specific requirement for your rental, although we do our best to represent the colors as best we can, the colors shown on a monitor or mobile device do not give a true color match. If you need to order swatch cards follow the link on the navigation menu titled Fabric swatches and you will be re-directed to our Premier Table Linens website where you can order swatch cards. We only charge $1.95 to cover the postage for each card.

How do I know what size linens I need?
In order to best serve our customers we have created a tablecloth sizing calculator that will assist you in sizing your table linens click here to visit our tablecloth calculator page.

How do I contact Premier Table Linens?
You may contact us by phone, email, chat or online six days a week. Our knowledgeable customer service team is available weekdays from 8.30am EST till 6.30pm at 800-937-1159.

How do I place an order?
Ordering from Premier Table Linens is easy. You may order online with our simple checkout process, by chat, email or fax at any time; or directly with a Premier rental representative.

What if I need to change my order?
Additions to an order may be made at any time, but additional charges may apply if expedited shipping is required. Reductions or cancellations must be made before the deadline date and time on your contract.

What is your cancellation policy?
Cancellations may be made before the deadline date listed on your contract.

Is there a minimum order?
Our rental program requires a minimum order of $100.00

Pricing Information

What are your shipping costs?
Shipping charges vary by location, weight and type of service. We normally ship via ground service with UPS, but can use expedited service or alternative carriers if necessary to meet the required receipt date.

Delivery Process

When can I expect to receive my order?
Your order will arrive on or before the receipt date listed on your agreement.

How will my order be delivered to me?
Most orders will arrive via UPS ground service. Please make sure your Ship To location can accept deliveries.

Return Process

How does the return process work?
It is your responsibility to contact UPS to arrange for pickup of all rental linen. Premier Table Linens will provide pre-paid return labels, in the box in which your order is shipped to you. Make sure to have the linen counted, packaged, and sent back using the enclosed prepaid UPS return label on the first business day following your event. The packaged linen can either be delivered to the nearest UPS office, or you can call 1-800-823-7459 to schedule a pick up.

How do I pack my order for return?
Linen is simply placed in the boxes sent with your order. Just be sure it is free of food, floral, or miscellaneous debris.

How do I handle damp or wet linens after an event?
Please return them to Premier Table Linens immediately. Make sure linen is returned free of any food, floral or other miscellaneous debris.

What do I do if I have lost my UPS return label?
If your labels do not arrive with your order, or if you misplace them you must call us at 800 937 1159 Ex1 for replacement labels, there is a $10.00 charge for replacement labels if they are lost or misplaced. If we did not supply them we will replace them free of charge.

What happens if my order is not returned on time?
You may be subject to a late return charge. If there are any delays in returning orders, you must contact the Return Service Department directly at 1-800-937-1159

May I combine different orders in the same return package?
We prefer to have orders returned to us using the prepaid return label issued to a specific contract.

Lost & Damaged Policies

What happens if something has been lost or damaged?
Upon return, all products are counted and inspected by Premier Table Linens using state-of-the-art electronic systems. You will be charged the replacement cost of all missing items or ones returned in damaged condition. You will not be charged for stains that occur under normal usage. However, you will be charged if stains occur from improper usage such as using linen to mop floors. Before packing tablecloths for return, make sure to remove any food, floral or other miscellaneous debris.

Contact Premier Rentals