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Premier Table linens Terms and Conditions

Please note these Terms and Conditions apply only to sales. For rental terms and conditions, please visit our rental division.

DO YOU ACCEPT PHONE ORDERS?

We have found that phone orders can lead to mistakes and miscommunication, for this reason request that all purchases be made on our website. Our customer service staff will be glad to assist you with any questions and even walk you through the online checkout process. We will accept phone orders but any mistakes made are the sole responsibility of the purchaser. Please carefully review any invoice that will be sent to you for accuracy, as the quantities and products on the invoice is exactly what will be manufactured and shipped. There is a $5.00 service charge for phone orders.

SALES TAX

The only states we currently charge sales tax is Florida but this will be changing soon. As you have probably heard, the Supreme Court recently ruled that State tax must be collected on all Internet sales and the State of Florida is expected to implement this ruling soon. If you are tax exempt or have a resale certificate, we can set your account as tax exempt. You must fax (786)391- 0747 or Email us your tax exempt certificate.

PAYMENT TERMS

Except for higher education institutions and government agencies that we have approved accepting a Purchase Order, all goods must be paid for at the time of purchase. In addition any Purchase Order will not be able to benefit from any special promotions free shipping or discounts we may be offering, in order to qualify for these we require payment prior to shipment. We accept Visa, Master Card, Discover, American Express as well as PayPal and checks. Customers wishing to pay by check or if an invoice is required 1st, select the CHECK option during checkout which will generate an invoice. Include the invoice with check and mail to our corporate office, Premier Table Linens, 7321 N.W. 35th Street, Miami, Florida 33122. Shipments are subject to check clearing our bank before going into production and shipping. At our discretion, we will accept Purchase Orders from schools and government agencies only. Purchase amount must be at least $100 and payments are due net 30 days. Email P.O. to [email protected]. Any questions pertaining to purchasing with P.O. contact our school and government account manager Risy Ricardo at (800) 937-1159 Ext 4.

HOW LONG WILL IT TAKE?

We take great pride in manufacturing and shipping our customers orders very quickly. Table linens from A.C.T.S. (Any Custom Tablecloth Size) and oval tablecloths are labor intensive and standard production is 3 business days. However, for these two categories you can upgrade to "Fast track" and your order will be manufactured and shipped the very next business day. The cost to Fast track is $9.95 for the entire order. All other linen products ship within 1 - 2 business days. Custom logo branded products is 3 day production but may be upgraded to 2 day production for $12 or next day for $20. Tables and chairs ship within 48 hours. Stock items such as Outlet store linens, table skirting clips, leg risers etc ship the same day if purchased by 2PM E.S.T. If you require same day shipment and select expedited shipping method, we can usually have these rush orders made and shipped the same day. Large orders (250+ linens) can take 3 to 5 days to manufacturer.

If your purchase is needed for immediate use, we suggest calling our office (800) 937-1159 prior to placing order so we can give you a more accurate delivery date and that we can insure that your required in hand date can be met. We ship from both Florida and New Jersey both UPS and U.S.P.S. We reserve the right to use a different shipping method and or carrier as long as this does not delay your delivery date based on the in hand required date and shipping method selected. Please note that we are not responsible for shipping delays because the shipping method selected will not be a fast enough level to arrive to your destination in time. In General, shipping UPS Ground to any destination on the East Coast and South may take up to 3 business days for transit. UPS Ground to the Midwest, Louisiana and Texas up to 4 days. West Coast 4 to 5 days. Alaska, Hawaii and Puerto Rico may take 6 days with UPS Ground shipping. In addition to Ground, we offer 3 day air, 2 day air, next day express, next day AM and next day early AM deliveries as well as Saturday delivery.

TO WHERE WILL AND WON'T YOU SHIP?

We ship to all 50 United States, Canada, Australia and the United Kingdom through the U.S. Postal Service and UPS. We will ship to other countries (at our discretion) but only on buyers UPS or FedEx account. We are not responsible for lost or stolen shipments to foreign countries once we have shipped. We reserve the right to cancel any order we believe to be suspicious or potential fraud, and we do prosecute to the full extent of the law and cooperate with authorities in the case of attempted fraud.

HOW MUCH WILL IT COST?

Once all items have been added into the shopping cart, you can get a shipping cost using the shipping calculator box on the checkout page, just enter your state and zip code for real time shipping prices from USPS and UPS. During checkout (before entering any credit card information), the shipping calculator will give shipping cost options for the order. It will give the cost of shipping Ground as well as options for expedited shipping as well.

TIER AND VOLUME PRICING

Premier offers volume purchase tiered discounts on most of our products. Please note the volume discount is only applicable on the same item being ordered in volume. For example a quantity of 50 120 round tablecloths in the same fabric and same color will qualify for a discount and will be discounted on the website in real time. However an order for 50 120 round tablecloths in different colors will not qualify for the 50+ pricing unless prior approval has been obtained from a manager or customer service agent.

BACKORDERS

In the unlikely event that any item is back-ordered, we will email and or call and let you know when that item(s) will be back in stock and available to ship. In such case, we will also advise alternative colors or fabrics available. Customer may then:

  1. Agree to wait for the item(s) to be back in stock.
  2. Decide on alternative color or fabric.
  3. Request a refund on back order item which we will immediately issue. If we do not hear back from a customer we have contacted, or can not contact the customer, we assume and reserve the right to cancel the order and issue a refund.

RETURNS

RETURNS DUE TO PRODUCTION ERROR OR DEFECT

On any item we sell, we completely stand behind our product and if an error was made on our part or if there is a flaw or defect, we will issue a call tag to have it picked up and immediately send a replacement. As with any return, we must be notified within 7 days of delivery. Returns must be received back in our office within 10 days after we are notified of an issue. Otherwise we will charge the credit card used to purchase for the additional item(s). Issue related returns returns must be in new, in original condition shipped, unused, and unwashed. If you have an event and need the replacement immediately, we will of course ship the very same day an issue is reported. If we advise you that we will be sending UPS with a prepaid label to pickup the original shipment, please have the box sealed back up and accessible to UPS so the products are returned to us and you are not billed for them.

RETURNS CUSTOMER WISHES TO MAKE

We offer and urge our customers to order fabric color swatch cards and samples in the fabrics that you are interested in. With the above tools, there should be no reason to have to make a return. Yet we find that almost all returns are customers who have changed their mind on color or size! Please understand that the majority of our linens are either custom made or made to order. For these reasons, unless stated otherwise below under Specific Product Return Policy, there is a 30% restocking fee for returns (including to exchange). We do not wish to have to charge restocking fees and therefore highly urge consumers to first order a swatch card or sample tablecloth. For the same reasons, no returns are accepted on purchases over $300. If placing a large order, again, we strongly urge consumers to first order a fabric color card, (or sample tablecloth) before placing a large order. In this way, we can guarantee you the color, fabric, size and quality are all suitable to your needs.

We have a very easy to use tablecloth calculator on our website and professional customer service agents that will be glad to assist in determining tablecloth sizes, your table linen requirements and answer all questions you may have. We will do our best with the information you provide us to assist in selecting the size that will be best for your table and needs. However, we are not responsible for any errors and it is your responsibility to make the final decision on what size linens and colors to purchase.

SPECIFIC PRODUCT RETURN POLICY

Table Skirts and Clips - 14', 17' and 21' x 29" height Premium and Poly Knit table skirts in all colors are shelf items. Poly Premier Table Skirts in these sizes are also shelf items only in black, white and ivory. Shelf products may be returned for exchange or refund, no restocking fee. The other 72 colors are subject to a 30% restocking fee. Stage Skirts, Custom Height Skirting, Fire Retardant and A.V. skirts in all colors are made to order and subject to a 30% restocking fee for returns (or exchanges). Customer is responsible for paying the return freight as well as the cost for us to ship the exchange back to you. Table skirt clips, tablecloth clips, Velcro and leg risers may be returned for a full refund or exchange if they do not fit.

All Tablecloth Outlet Store category products where the color is stated in the listing title are shelf items and may be returned for an exchange with no restocking fee. Once the linens are received back, we will carefully inspect that they have not been used or washed and will then post a credit on your account for use at any time, no expiration.

A.C.T.S. (Any Custom Tablecloth Size) are not only made to order but custom sizes tailored to your needs. For these reasons, there is a 50% restocking fee on exchanges or returns.

Table Linens, black or white in Poly Premier, Spun Poly, Poly Cotton Twill and in the natural color in the Havana Linen Collection and Faux Burlap in the following sizes may be returned or exchanged, no restocking fee. Round Tablecloths: 60", 72", 84", 90", 96", 108", 114", 120", 132". Square Tablecloths: 45" x 45", 54" x 54", 60" x 60", 72" x 72", 84" x 84", 90" x 90". Rectangular Tablecloths: 90" x 132" and 90" x 156". All other fabrics, sizes and colors are made to order and there is a 30% restocking fee.

Fitted Tablecloths: Poly Premier black in the following sizes may be exchanged; 24" x 48" x 29", 30" x 48" x 29", 18" x 72" x 29", 30" x 72" x 29", 18" x 96" x 29" and 30" x 96" x 29". All other fitted tablecloths are subject to 30% restocking fee.

Custom Printed Table Runners, Logo Cloths and Banners are custom printed. No returns or exchanges. We will always provide client a proof with exactly how artwork will look for you to approve or make changes to prior to printing.

Spandex Table Covers only in black, white and red in the following sizes; 4', 6', 8', 24" x 42", 30" x 42" and 36" x 42" are shelf items and may be returned or exchanged with no restock fee.

Spandex and Poly Chair Covers and Spandex Garbage Can Covers - White and black Spandex, or Poly Banquet Chair and Folding Chair Covers, as well as black spandex or Poly Premier garbage can covers in all sizes are shelf items and there is no restocking fee. All other Spandex products and colors are made to order and the 30% restocking fee applies.

Sequins, Lace Table Runners and Overlays are a shelf item and may be exchanged or returned.

Tables and Chairs may be returned or exchanged. No restocking fee if exchanging. Customer is responsible for freight charges. For refund, the 30% restocking fee applies.

Natural Jute Burlap and Faux Burlap products - In the "natural" color, only a 10% restocking fee in the following sizes; Round Tablecloths: 60", 72", 84", 90", 96", 108", 114", 120", 132". Square Tablecloths: 45" x 45", 54" x 54", 60" x 60", 72" x 72", 84" x 84", 90" x 90". Rectangular Tablecloths: 90" x 132" and 90" x 156". All other sizes and colors in these fabrics are made to order and there is a 30% restocking fee.

Any, all other linens, drapes, fabric, fitted tablecloths, serpentine covers, skirts, chair covers, sashes, jackets, cushions, tray stand covers, water drum covers, trash can covers, spandex sails, truss covers not stated above, the restocking fee is 30%.

Procedures For A Return customers must call (800) 937-1159 or email us within 10 days of delivery for a Return Authorization number (RA) that must be included on the outside of the package(s) being returned. No returns will be accepted without a Return Authorization number. No returns will be accepted outside the time window listed. No exceptions. All returns will be inspected carefully before any credit or refund is issued. Returns that are found to have been used or washed will not be credited. Returns are usually processed once a week so please be patient with us.

SHIPPING ISSUES

ADDRESS CORRECTION, SHIPPING DELAYS, LOST OR DAMAGED SHIPMENTS, INSPECTING FREIGHT DELIVERIES, CLAIMS PROCEDURES

Expedited On Time Shipping Guarantee - Premier Table Linens Inc. is not responsible for weather-related delays or UPS or Postal Service delays. Customer may not request to cancel an order once shipped due to UPS or Postal Service or freight delays. If expedited shipping was paid (UPS Next Day Air, UPS 2 Day or UPS 3 Day Select or Express Mail) and the package does not arrive on time, we will issue a full shipping refund unless the carrier deems the delay weather related.

Lost Or Damaged Package - If a package is lost or damaged in transit, Premier Table Linens Inc. will immediately send a replacement shipment and not make the customer wait the 7 to 10 days it takes the carrier to process the claim. If a package is delivered damaged or opened, contact our office immediately with documentation, pictures so we can report the claim.

Address Correction - If a package was unable to be delivered and UPS contacts us for the correct address or the package is returned as non deliverable and it was the customers typo or mistake that caused the Address update or address correction required, UPS charges $14.90 address correction fee and it is the customers responsibility to pay us this charge to correct the address correction issue. If the customer realizes the mistake once the package has shipped but prior to UPS contacting us, the package can be intercepted at the truck or airplanes next stop and re-routed to the correct address. Intercept fee charged is $19 and usually delays the shipment by 1 business day. If UPS returns a package back to us they were unable to deliver and did not contact us for an address correction, the customer will be responsible for shipping charges on our account to return the shipment as well as the shipping cost to dispatch the package to a corrected address.

Refused Shipment - If a customer or their business refuses delivery of a shipment sent, the customer will be responsible for the return shipping charges as well as the refused package fee and will not receive any refund for goods not accepted. For example, if you place an order and after it has shipped realize you do not need the goods, the proper procedure is to accept the shipment and contact us for a Return Authorization number.

Tables and chair Shipments -If more than a few tables or chairs, we use UPS freight and XPO Logistics. The freight company contacts our customers the day of delivery. Once the truck arrives to deliver, it is extremely important that you inspect the delivery for signs of damage before signing the delivery receipt. Your signature (or that of the person accepting the delivery) asserts the goods were delivered undamaged and acceptance of the merchandise as is. Basically, you are waiving "our" mutual right to file a claim later for replacement no matter if the damage was visible or could not be seen from the outside of the box. From experience, we know that once signed, no matter how bad the damage, the majority of the time freight companies will not take responsibility and we will not be able to replace your damaged tables or chairs.

Recommended inspection protocol when tables and or chairs are being delivered.

1. Take inventory once unloaded. Any shortages must be declared on the Bill Of Lading receipt.

2. Open each box and inspect for damage. Do not be intimidated by the delivery driver. They cannot leave until goods are inspected and the receipt is signed. If the driver is not patient and insist they are running late and has to leave, write on the Bill Of Lading receipt that your shipment received possibly has damage and is subject to you counting the inventory received and carefully inspected the merchandise since you were not given sufficient time to do so when delivered. Be sure to write this not only on your copy but the drivers copy you are signing and that the driver has also signs the Bill Of Lading! This way if there are no damages, which is usually the case, all is good. If there were concealed damages, you are covered and the damaged tables and or chairs will be replaced.

3. If there was any shortage or damage, Email us the B.O.L. receipt and pictures to [email protected] so we can immediately report and begin the claims process, have damaged goods picked up and the replacements sent.

COLOR DYE LOTS AND FINISHED LINEN SIZES

As with any linens, there may be dye lot variations from one bolt of fabric to another and Premier Table Linens, Inc. is not responsible for any color dye lot variation.

Finished linen sizes may vary slightly from the actual size advertised up to 2 inches.

ACCURACY OF PRODUCT INFORMATION

Premier Table Linens, Inc. takes measures to present and describe the products we sell and rent accurately. However, we are not responsible for any errors or misinformation that we may have been provided or information that may be outdated. Premier Table Linens, Inc. makes no warranty, expressed or implied and assumes no legal liability for any inaccurate information contained on this website or any other website owned by Premier Table Linens, Inc.

We are not responsible for any typographical errors. If you notice any errors, it would be greatly appreciated if you bring it to our attention so we may correct immediately.

WAIVER OF LIABILITIES

Premier Table Linens Inc. shall not be liable for any damages related to the use of our websites and or products. The waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer as well as lost profits even if we have been advised in advance of the potential for any such damages.