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Premier Table linens Terms and Conditions

Please note these Terms and Conditions apply only to sales. For rental terms and conditions, please visit our rental division.

DO YOU ACCEPT PHONE ORDERS?

We have found that phone orders can lead to mistakes and miscommunication, for this reason request that all purchases be made on our website. Our customer service staff will be glad to assist you with any questions and even walk you through the online checkout process. We will accept phone orders but any mistakes made are the sole responsibility of the purchaser. Please carefully review any invoice that will be sent to you for accuracy, as the quantities and products on the invoice is exactly what will be manufactured and shipped. There is a $5.00 service charge for phone orders.

SALES TAX

The only states we currently charge sales tax is Florida but this will be changing soon. As you have probably heard, the Supreme Court recently ruled that State tax must be collected on all Internet sales and the State of Florida is expected to implement this ruling soon. If you are tax exempt or have a resale certificate, we can set your account as tax exempt. You must fax (786)391- 0747 or Email us your tax exempt certificate.

PAYMENT TERMS

Except for higher education institutions and government agencies that we have approved accepting a Purchase Order, all goods must be paid for at the time of purchase. In addition any Purchase Order will not be able to benefit from any special promotions free shipping or discounts we may be offering, in order to qualify for these we require payment prior to shipment. We accept Visa, Master Card, Discover, American Express as well as PayPal and checks. Customers wishing to pay by check or if an invoice is required 1st, select the CHECK option during checkout which will generate an invoice. Include the invoice with check and mail to our corporate office, Premier Table Linens, 7321 N.W. 35th Street, Miami, Florida 33122. Shipments are subject to check clearing our bank before going into production and shipping. At our discretion, we will accept Purchase Orders from schools and government agencies only. Purchase amount must be at least $100 and payments are due net 30 days. Email P.O. to [email protected]. Any questions pertaining to purchasing with P.O. contact our school and government account manager Risy Ricardo at (800) 937-1159 Ext 4.

HOW LONG WILL IT TAKE?

We take great pride in manufacturing and shipping our customers orders very quickly. Table linens from A.C.T.S. (Any Custom Tablecloth Size) and oval tablecloths are labor intensive and standard production is 3 business days. However, for these two categories you can upgrade to "Fast track" and your order will be manufactured and shipped the very next business day. The cost to Fast track is $9.95 for the entire order. All other linen products ship within 1 - 2 business days. Custom logo branded products is 3 day production but may be upgraded to 2 day production for $12 or next day for $20. Tables and chairs ship within 48 hours. Stock items such as Outlet store linens, table skirting clips, leg risers etc ship the same day if purchased by 2PM E.S.T. If you require same day shipment and select expedited shipping method, we can usually have these rush orders made and shipped the same day. Large orders (250+ linens) can take 3 to 5 days to manufacturer.

If your purchase is needed for immediate use, we suggest calling our office (800) 937-1159 prior to placing order so we can give you a more accurate delivery date and that we can insure that your required in hand date can be met. We ship from both Florida and New Jersey both UPS and U.S.P.S. We reserve the right to use a different shipping method and or carrier as long as this does not delay your delivery date based on the in hand required date and shipping method selected. Please note that we are not responsible for shipping delays because the shipping method selected will not be a fast enough level to arrive to your destination in time. In General, shipping UPS Ground to any destination on the East Coast and South may take up to 3 business days for transit. UPS Ground to the Midwest, Louisiana and Texas up to 4 days. West Coast 4 to 5 days. Alaska, Hawaii and Puerto Rico may take 6 days with UPS Ground shipping. In addition to Ground, we offer 3 day air, 2 day air, next day express, next day AM and next day early AM deliveries as well as Saturday delivery.

TO WHERE WILL AND WON'T YOU SHIP?

We ship to all 50 United States, Canada, Australia and the United Kingdom through the U.S. Postal Service and UPS. We will ship to other countries (at our discretion) but only on buyers UPS or FedEx account. We are not responsible for lost or stolen shipments to foreign countries once we have shipped. We reserve the right to cancel any order we believe to be suspicious or potential fraud, and we do prosecute to the full extent of the law and cooperate with authorities in the case of attempted fraud.

HOW MUCH WILL IT COST?

Once all items have been added into the shopping cart, you can get a shipping cost using the shipping calculator box on the checkout page, just enter your state and zip code for real time shipping prices from USPS and UPS. During checkout (before entering any credit card information), the shipping calculator will give shipping cost options for the order. It will give the cost of shipping Ground as well as options for expedited shipping as well.

TIER AND VOLUME PRICING

Premier offers volume purchase tiered discounts on most of our products. Please note the volume discount is only applicable on the same item being ordered in volume. For example a quantity of 50 120 round tablecloths in the same fabric and same color will qualify for a discount and will be discounted on the website in real time. However an order for 50 120 round tablecloths in different colors will not qualify for the 50+ pricing unless prior approval has been obtained from a manager or customer service agent.

BACKORDERS

In the unlikely event that any item is back-ordered, we will email and or call and let you know when that item(s) will be back in stock and available to ship. In such case, we will also advise alternative colors or fabrics available. Customer may then:

  1. Agree to wait for the item(s) to be back in stock.
  2. Decide on alternative color or fabric.
  3. Request a refund on back order item which we will immediately issue. If we do not hear back from a customer we have contacted, or can not contact the customer, we assume and reserve the right to cancel the order and issue a refund.

RETURNS

RETURNS DUE TO PRODUCTION ERROR OR DEFECT

On any item we sell, we completely stand behind our product and if an error was made on our part or if there is a flaw or defect, we will issue a call tag to have it picked up and immediately send a replacement. As with any return, we must be notified within 7 days of delivery. Returns must be received back in our office within 10 days after we are notified of an issue. Otherwise we will charge the credit card used to purchase for the additional item(s). Issue related returns returns must be in new, in original condition shipped, unused, and unwashed. If you have an event and need the replacement immediately, we will of course ship the very same day an issue is reported. If we advise you that we will be sending UPS with a prepaid label to pickup the original shipment, please have the box sealed back up and accessible to UPS so the products are returned to us and you are not billed for them.

RETURNS CUSTOMER WISHES TO MAKE

We have a very easy to use tablecloth calculator on our website and customer service agents that will be glad to assist you in determining tablecloth sizes, your table linen requirements and answer all questions you may have. We will do our best with the information you provide us to assist in selecting the size that will be best for your table and needs. However, we are not responsible for any errors and it is the customers responsibility to make the final decision on what size lines and colors to purchase.

We offer and urge our customers to order fabric color swatch cards and samples in the fabrics that you are interested in. With the above tools there should be no reason to have to make a return. Yet we find that almost all returns are customers who have changed their mind on color or size! The majority of our linens are either custom made or made to order.

Please understand that all linens are made to order. Even if not a custom size, they are manufactured for the customer. Also for this reason no return will be accepted on purchases over $300. If placing a large order, again, we strongly urge customers to order a fabric swatch card and or sample tablecloth before placing large order to be sure the color, fabric and size is suitable for your needs. We do not wish to have to charge restocking fees and therefore highly urge consumers to first order a color card or sample tablecloth.

SPECIFIC PRODUCT RETURN POLICY

14', 17' and 21' x 29" height Premium and Poly Knit table skirts in all colors are shelf items. Poly Premier table skirts in these sizes are also shelf items in only black and white. Shelf products may be returned for exchange, no restocking fee. Customer is responsible for paying the return freight as well as the cost for us to ship the exchange back to you. Table skirt clips, tablecloth clips, Velcro and leg risers may be returned for exchange if they do not fit or a refund.

All Tablecloth Factory Outlet Linens where the color is stated in the title of the product are shelf items and may be returned for an exchange with no restocking fee. If these items are being returned for a refund, once we carefully inspect that they have not been used, we will issue a full product refund less 10% restocking fee.

Spandex table covers only in black, white and red are shelf items in the following sizes; 4', 6', 8', 24" x 42", 30" x 42 and 36" x 42" as well as white and black spandex chair covers and black spandex trash can covers in all sizes are shelf items and there is no restocking fee. All other Spandex products are made to order and the 30% restocking fee applies.

Sequins and lace table runners and overlays are a shelf item and may be exchanged or returned.

Tables and chairs may be returned or exchanged. No restocking fee if exchanging. For refund, the manufacturers charge a 30% restocking fee. As applies to any linens that are received with a production issue, flaw or mistake, the order can not be canceled at that time unless the customer pays a 30% restocking fee. This applies to tables and chairs that were damaged in transit. We will replace them at our cost but if canceling the order at that time, there will be the 30% restocking fee.

Jute (natural) Burlap and Faux Burlap products - There is a 10% restocking fee on standard sizes (sizes listed on our website) Jute Burlap tablecloth, Havana Faux Burlap and the Havana Linen Collection only in the natural color. Any and all other linens, drapes, fabric, fitted tablecloths, serpentine covers, skirts, chair covers, sashes, jackets, cushions, tray stand covers, water drum covers, trash can covers, spandex sials, truss covers, the restocking fee is 30%. Products from A.C.T.S. there is a 50% restocking fee for these custom made specialty sizes. Customer is responsible for all shipping fees to return product(s) to us and if exchanging, shipping fees for us to send exchange. Christmas Tree skirts and all custom logo printed products may not be returned.

On all returns and exchanges, customers must call or Email us prior to returning, within 10 days of delivery for a Return Authorization number (RA) that must be included in the returned package(s) Please call (800) 937-1159 to get a return authorization number. No returns will be accepted without a Return Authorization number. No returns will be accepted outside the time window listed. All returns will be inspected carefully before any credit or refund is issued. Any items that were used will not be credited. Returns are usually processed once a week so please be patient with us. We will notify customer once refund or exchange has been completed.

SHIPPING CARRIER ISSUES

ADDRESS CORRECTION, SHIPPING DELAYS, LOST OR DAMAGED SHIPMENTS, INSPECTING FREIGHT DELIVERIES, CLAIMS PROCEDURES

Premier Table Linens Inc. is not responsible for weather related delays or UPS or Postal Service delays. Customer may not request a refund on products due to UPS or Postal Service or freight trucking delays. If customer paid for expedited shipping (UPS Overnight, UPS 2 day or UPS 3 day Select or Express Mail) and the package does not arrive on time, we will file a claim with the carrier and issue customer a shipping refund if the claim is granted (U.P.S. and U.S.P.S. will not issue time guarantee refunds due to "acts of God".

If a package is lost in transit, Premier Table Linens Inc. will immediately send a replacement shipment and not make the customer wait the 7 to 10 days it takes the carrier to process the claim.

If a package was unable to be delivered and UPS contacts us for the correct address or the package is returned as non deliverable and it was the customers typo or mistake that caused the Address update or address correction required, UPS charges $14.90 address correction fee and it is the customers responsibility to pay us this charge to correct the address correction issue. If the customer realizes the mistake once the package has shipped but prior to UPS contacting us, the package can be intercepted at the truck or airplanes next stop and re routed to the correct address. Intercept fee charged is $19 and usually delays the shipment by 1 business day. If UPS returns a package back to us they were unable to deliver and did not contact us for an address correction, the customer will be responsible for shipping charges on our account to return the shipment as well as the shipping cost to resent the package to a corrected address.

If a customer or their business refuses delivery of a shipment sent, the customer will be responsible for the return shipping charges as well as the refused package fee and will not receive any refund for goods not accepted. For example, if you place an order and after it has shipped realize you do not need the goods, the proper procedure is to accept the shipment and contact us for a Return Authorization number.

If a package arrives damaged or opened, it is the customer’s responsibility to immediately notify the driver, contact the courier and to notify our office so we can file a claim.

Tables and chairs -If more than a few tables or chairs, we use freight truck companies such as UPS freight, Roadrunner and XPO. The freight company contacts our customers the day of delivery. Once the truck arrives to deliver, it is extremely important that you inspect the delivery for signs of damage before signing the delivery receipt. Your signature or that of of the person accepting the delivery aserts the goods were delivered undamaged and acceptance of the merchandise as is. Basically you are waiving "our" mutual right to file a claim later for replacement no matter if the damage was visible or could not be seen from the outside of the box. From experience we know that once signed, no matter how bad the damage, the majority of the time freight companies will not take responsibility and we will not be able to replace your damaged tables or chairs.

Recommended inspection protocol when delivery truck arrives with tables and or chairs.

1. Inspect, examine the boxes and take inventory (count) as it is unloaded. Once unloaded, even if no visible damage, open each box and inspect!

2. Do not be intimidated by the delivery driver. They cannot leave until goods are inspected and the receipt is signed. In the case the driver is not patient and insist he is late, has to leave, tell the driver and write on the receipt that you have reason to believe there may be damages and note on the receipt your shipment was received with damages. This way if there are no damages, which is usually the case, all is good. If there were concealed damages, you are covered and the damaged tables and or chairs will be replaced. If you were not given sufficient time to count and inspect, for your sake, please do as we suggest above or at the very least before signing, write “subject to count and inspections”. Do not let the driver leave without giving you a copy of the receipt you signed and it must also have the drivers signature.

3. All shortages or damaged items must be written down on the delivery receipt which is called the Bill Of Lading. Be sure to take pictures of the damaged, dented tables or chairs and write the iitem(s) that are visibly damaged or missing before you sign. Be sure the driver also signs and gives you your copy. Then call us (800) 937-1159 and also scan and Email us the BOL receipt and pictures to [email protected] so we can immediately file a report, begin the claims process, have the damaged goods picked up and the replacements sent.

COLOR DYE LOTS AND FINISHED LINEN SIZES

As with any linens, there may be dye lot variations from one bolt of fabric to another and Premier Table Linens, Inc. is not responsible for any color dye lot variation.

Finished linen sizes may vary slightly from the actual size advertised up to 2 inches.

ACCURACY OF PRODUCT INFORMATION

Premier Table Linens, Inc. takes measures to present and describe the products we sell and rent accurately. However, we are not responsible for any errors or misinformation that we may have been provided or information that may be outdated. Premier Table Linens, Inc. makes no warranty, expressed or implied and assumes no legal liability for any inaccurate information contained on this website or any other website owned by Premier Table Linens, Inc.

We are not responsible for any typographical errors. If you notice any errors, it would be greatly appreciated if you bring it to our attention so we may correct immediately.

WAIVER OF LIABILITIES

Premier Table Linens Inc. shall not be liable for any damages related to the use of our websites and or products. The waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer as well as lost profits even if we have been advised in advance of the potential for any such damages.